CoolWork Privacy Policy

Version: v1.0 · Effective date: September 12, 2026 · Operator: Hainan Yidaosan

This policy explains how Hainan Yidaosan ("we", "us") collects, uses, stores, and protects your personal information when you use the CoolWork products and services (the "Services"). Please read it carefully. By registering for and using the Services, you agree to this policy. This policy, together with the CoolWork Terms of Service, constitutes the entire agreement between you and us.

1. Information We Collect

We collect only the information necessary to provide the Services:

Account information: registration email, password (stored only as an irreversible cryptographic hash), and nickname.
Usage and content data: the conversations and instructions you enter when using AI features, document materials, AI-generated results, and content related to agent tasks.
Metering and billing data: credit consumption records, model usage statistics, and top-up and spending records.
Log information: service operation logs, including access times, request sizes, and error messages, without message bodies.

The Services are a desktop application and do not use web cookies for tracking.

2. Server-Side Retention of AI Conversations

2.1 To improve our products and services, sanitized copies of your AI conversations (including agent tasks) are retained on our servers. Retention is limited to what need analysis requires: the messages you enter (truncated when long), summaries of AI replies (truncated shorter), and the names and argument digests of the tools invoked. Image content, tool outputs, and system prompts are not retained.

2.2 Retained copies are kept for a maximum of 90 days and are automatically deleted upon expiry.

2.3 Retained content is used solely for product improvement (such as analyzing user needs and improving models and the product experience). It is not sold, not used for profile-based advertising, and not provided to any third party.

3. How We Use Information

We use the information we collect to:

provide, maintain, and improve the features of the Services;
meter, settle, and reconcile credits;
analyze usage and improve product and service quality;
protect account and service security and prevent abuse, fraud, and attacks;
fulfill other purposes required by law or authorized by you.

4. Storage and Protection

4.1 Your information is stored on our server nodes located within and outside mainland China. We protect your information with administrative and technical measures including encrypted transmission, access control, and least-privilege practices, to prevent unauthorized access, disclosure, or loss.

4.2 Retention periods: account information is kept until account deletion; AI conversation retention copies are kept no longer than 90 days; metering and log data is deleted or anonymized after the shortest period required by business and legal requirements.

4.3 In the event of a personal information security incident, we will promptly activate our contingency plan and notify you and the competent authorities as required by law.

5. Sharing and Disclosure

5.1 We do not sell your personal information.

5.2 Except in the following circumstances, we do not provide your personal information to any third party:

with your explicit consent;
where necessary to provide the Services, entrusting trusted service providers (such as cloud and model providers) to process information within the necessary scope;
as compelled by laws, regulations, or judicial or administrative authorities.

6. Your Rights

You have the right to access, copy, and correct your personal information, delete your account and related data, and withdraw consent. You may exercise these rights through in-app account settings or by contacting us per Section 9. We will respond within 15 working days after identity verification.

7. Minors

The Services are not directed at minors. If we discover a minor using the Services without guardian consent, we will take measures to delete the relevant information and terminate the account.

8. Updates to This Policy

We may revise this policy from time to time. Revisions will be published on this page with an updated version number and effective date. Material changes will be announced in advance through in-app notices or similar means; your continued use of the Services after a revision takes effect constitutes acceptance of the revised policy.

9. Contact Us

For questions, comments, or requests regarding this policy or personal information protection, contact us via the official support email (to be announced upon public release).